Return Policy

At Total AEDs, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may return unopened items within 30 days of delivery for a full refund, excluding shipping costs. Items must be returned in their original packaging and in the same condition that you received them. To initiate a return, please contact our customer service team at info@totalaeds.com or (855) 286-6384.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

3. Shipping Costs

Shipping costs for the return of non-defective items are the responsibility of the customer. If the return is due to a defect or an error on our part, we will cover the return shipping costs.

4. Exchanges

If you need to exchange an item, please contact us at info@totalaeds.com or (855) 286-6384. We will guide you through the exchange process and ensure that you receive the correct item as quickly as possible.

5. Non-Returnable Items

Certain items are non-returnable, including:

Opened or used products
Custom orders or personalized items
Products purchased more than 30 days ago

Please contact our customer service team if you have any questions about whether an item is eligible for return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at info@totalaeds.com or (855) 286-6384. We will arrange for a replacement or refund and cover any associated shipping costs.

7. Return Process

To return an item, follow these steps: